Shipping and Return Policies

At ÉclatGem, we prioritize the swift and secure delivery of your treasures. Our packing processing typically takes up to 5 days, excluding weekends and bank holidays, to ensure meticulous attention to detail in preparing your order. We exclusively employ standard tracked shipping for all orders, providing you with real-time updates on the journey of your acquisitions. For added security, orders exceeding 50 euros will benefit from tracked shipping inclusive of a signature requirement and insurance coverage.

Note: ÉclatGem is not responsible for any lost items. For orders over 100 euros, a partial refund will be processed, as tracking and signature services are offered for orders exceeding 50 euros to ensure secure and traceable delivery.

In adherence to the 14-day return law of the EU, we offer a transparent and customer-centric returns policy for our EU customers. Should you find your purchase does not meet your expectations, our hassle-free returns process allows you to return items within the specified timeframe. Please review our detailed returns policy for comprehensive guidelines and steps to facilitate a smooth return process.

For our valued customers outside the EU, we, unfortunately, do not offer returns at this time. In the unfortunate event of a lost order, we request customers to first contact their local post office for assistance and subsequently reach out to us. This dual approach allows us to collaboratively address and resolve any shipping-related concerns before seeking a refund. At ÉclatGem, we are committed to providing professional, transparent, and customer-centric services to ensure your satisfaction throughout every step of your shopping experience.